Terms and Conditions

Article 1: Scope of Services

1.1. The DISPATCHER agrees to provide services including, but not limited to:

• Negotiating freight rates with brokers/shippers
• Handling broker setups and credit checks
• Verifying broker creditworthiness
• Providing operational support during load duration

1.2. The DISPATCHER acts solely as an independent consultant and is not a broker.

Article 2: Fees and Payments

2.1. Service Fee: The CARRIER shall compensate the DISPATCHER with a percentage fee of 3% of the total gross revenue per truck, charged weekly.

2.2. VAT Notice: Pursuant to Article 90, Paragraph 2 of the Croatian VAT Act, VAT is not charged.

2.3. Legal Basis: Payment of any invoice issued by COOL DISPATCH constitutes full acceptance of the Terms and Conditions available at cooldispatch.com/terms.

Article 3: Limitation of Liability

3.1. The CARRIER is solely responsible for DOT compliance, safety, vehicle inspections, and driver conduct.

3.2. The DISPATCHER is not liable for any cargo damage, accidents, or financial losses resulting from the carrier’s operations.

3.3. The DISPATCHER does not guarantee payment from brokers/shippers to the CARRIER.

Article 4: Governing Law

4.1. This Agreement is governed by the laws of the Republic of Croatia, European Union. Any legal disputes shall be settled before the competent court in Split, Croatia.

Article 5: Termination

5.1. Either party may terminate this agreement at any time with written notice via email.

5.2. No-Penalty Termination: Termination of this Agreement is entirely free of charge. The CARRIER may cancel the service at any time without any penalties, cancellation fees, or hidden costs.

5.3. The CARRIER shall only be responsible for the payment of fees for services successfully rendered up to the date of termination.