FAQ

We dispatch Dry Van, Reefer and Power only trucks.

– Find and book loads for your trucks
– Make initial setups with brokers
– Handling BOLs, invoicing brokers
– Coordinate drivers
– Providing updates to the Brokers
– Checking broker’s MC credit
– Appointments rescheduling
– TONU/Layover/Detention assistance

Absolutely not! You’re welcome to stay with us for as long as you like. And if there ever comes a time when you’re not satisfied, you’re free to leave without any penalties. Our goal is to have you here because you want to be, not because of any contract obligations.

Even if you don’t have your own MC we will find a carrier for you. We can easily hook you up with some of our existing clients. Trustworthy and verified connection. 

Your responsibilities include keeping your truck fleet in good condition, being polite and professional as a driver, and ensuring safe deliveries according to laws and regulations. If you encounter any issues or delays, you’d report them to us immediately.

Authority with MC number
W-9 Form
Insurance certificate
Dispatch Agreement
Driver information

Of course! We’ve all been beginners once. What matters most to us are dedicated and hardworking drivers.

However, when you’re just starting out, it is really hard to book the top-tier loads because many brokers simply do not want to work with you. They prefer carriers with MC authorities that are at least three to six months old.

But don’t worry, at Cool Dispatch, we will do our best to maximize your earnings at the very beginning. 

No. We’ll send you the invoice for our service at the end of each week. Essentially, you’ll pau us after you’ve completed all your deliveries and received payment for them. 

We are working for you and on your behalf. Brokers or factoring company will pay you directly to your bank account. We are not receiving any money from brokers or shippers. 

We can do both ways. It is totally up to you.
Most of our clients prefer to use their email. That way they can see how we perform, communicate and represent their company. 
Another crucial point: If they choose to end doing a business with us in the future, all business correspondence and documents will remain in their account.

Nothing. We will take care for all required paperwork. That includes: Initial setups, checking credit, signing agreements and rate confirmations.

Not a problem at all. We completely understand and respect your religious concerns regarding hauling pork or alcohol. We’ll ensure to accommodate your preferences accordingly.

Not for us. Please note that often brokers require trailers to be 10 years old or newer.

We always aim to book lighter loads whenever possible. However, if such options are unavailable, we may need to consider heavier loads. Simply to save a day.

If you have strict weight limitations for any reason, we will respect it, but please understand that this may limit the number of available load options.

In most cases, 4-6 straps will be enough for 99% of the loads.

If you do not have a trailer, we can book you Power only loads. Alternatively, we have to find “trailer load-out,” where we utilize a broker’s trailer for a designated period, typically between 5 to 10 days, after which it must be returned to the assigned location. 

Yes. We do have connections with several trailer providers. However, please note it is usually a waiting list there. In the meantime we can roll you as “power only” truck.