Cool Dispatch Data Privacy Policy

1. Introduction

Thank you for choosing Cool Dispatch (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our truck dispatch service website.

2. Information We Collect

  • Personal Information: We may collect personal information, such as your name, email address, phone number, and billing information when you register for our services or use our website.
  • Location Information: We may collect location data from your device when you use our services, such as GPS coordinates, IP address, and approximate location.
  • Usage Information: We may collect information about how you use our website, including pages visited, actions taken, and the type of device or browser you are using.
  • Equipment Information: We also collect data related to the equipment you use as part of our services. This may include details about your trucks, trailers, or other assets, such as make, model, identification numbers, and maintenance history. This information is essential for optimizing our dispatch services and ensuring the efficient operation of your equipment.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide our truck dispatch services to you.
  • To communicate with you about our services and updates.
  • To communicate with brokers in your behalf.
  • To communicate with Insurance companies in your behalf.
  • To process payments and invoices.
  • To improve and optimize our website and services.
  • To comply with legal and regulatory requirements.
  • To comply with safety rules and FCMSA regulatives.

4. Data Sharing and Disclosure

We may share your personal information with:

  • Service providers who assist us in delivering our services.
  • Legal authorities if required by law or to protect our rights or the safety of others.
  • Third parties in the event of a business transaction such as broker, shipper, insurance agent, driver.

5. Your Rights

You have the right to:

  • Request the deletion of your personal data and business related documents.
  • Object to the processing of your personal information.
  • Opt-out of marketing communications.

6. Security

We take reasonable steps to protect your personal data, but no system can be guaranteed as completely secure. Please use our services and website responsibly.

7. Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at

Effective Date: October 6th, 2023.


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